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In order to get the most out of your visit, please
be mindful of the energy you bring with you to the spa
We ask that you please arrive on time for your appointment. As a courtesy to others, please note that if you arrive late, your treatment will still end as scheduled so as not to inconvenience those with appointments after yours.
Below is a list of answers to other general questions about spa etiquette and our spa policies. If you should have any further questions, please don't hesitate to contact us.
Cell Phone Usage :
Please respect others by speaking softly throughout the spa and please don't forget to turn off your cell phone before entering the spa.
Cancellation Policy:
We understand that everyone has things that come up - work, kids, or emergencies. However, Many people do not understand that when we make appointments with you, it is not one-way - our staff is waiting to meet with you as much as you are with them. There are many times that other people want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).
We ask that all appointments be reserved with a major credit card, or valid gift certificate. Because we want to provide each of our clients with a tranquil experience from the moment they schedule their appointment, we are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:
24 hours notice for a single service,
48 hours notice for a package & weekend services,
72 hours notice for a Holiday
If you choose to cancel or reschedule within the above time frames, we charge 50% of your scheduled appointment to your credit card or gift certificate. If you decide to cancel or reschedule within 12 hours of your appointment (24 hours for holidays), we charge the full amount of the appointment scheduled, as we are less likely to be able to fill the time slot your appointment occupied.
We strictly adhere to these policies for the benefit of all of our clients, and appreciate your understanding.
*A appointment that is made and canceled within 24 hours is automatically subject to a cancellation fee
* A no call/no show is charged the total amount of service of all scheduled treatments.
Payments:
Rapunzel's accepts credit cards, check, and cash.
Spa Etiquette
Covid Update
The comfort, health, and safety of every guest who steps into Rapunzel's Spa is paramount to our mission of enhancing personal well-being. As the world navigates the complexities of the pandemic, Rapunzel's is steadfastly committed to ensuring cleanliness and compliance with local and state mandates related to COVID-19.
Rapunzel's communicates regularly with our state officials to ensure we follow the required policies and procedures. Extensive cleaning protocols are in place and may also include; mask mandates, social distancing in the common area, and temperature screenings upon check-in.
Please be understanding if we need to cancel or change your appointment due to illness. We will do our best to accommodate you with as little disruption as possible. If you are ill, we ask that you contact us as soon as possible to cancel your appointment; we will gladly reschedule you for a time when you are feeling better. We will waive any cancellation fees due to illness.
Your well-being is our business, and we take it seriously. We invite you to reach out to learn what measures are in place to provide a safe and pleasurable experience for all.