In order to get the most out of your visit please
be mindful of the energy you bring with you to the spa
We ask that you please arrive on time to your appointment. As a courtesy to others, please note that if you arrive late, your treatment will still end as scheduled so as not to inconvenience those with appointments after yours.
Below is a list of answers to other general questions about spa etiquette and our spa policies. If you should have any further questions, please don't hesitate to contact us.
What to Wear:
Our practitioners are trained to protect your privacy at all times during your treatment, therefore, being in the buff is the norm. However, we have plush soft body wraps if you prefer. You may also wear undergarments if that is more comfortable for you.
Cell Phone Usage :
Please respect others by speaking softly throughout the spa and please don't forget to turn off your cell phone before entering the spa.
We understand that everyone has things that come up - work, kids, or emergencies. However, Many people do not understand that when we make appointments with you, it is not one-way - our staff is waiting to meet with you as much as you are with them. There are many times that other people want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).
We ask that all appointments be reserved with a major credit card, or valid gift certificate. Because we want to provide each of our clients with a tranquil experience from the moment they schedule their appointment, we are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:
24 hours notice for a single service,
48 hours notice for a package & weekend services,
72 hours notice for a Holiday
If you choose to cancel or reschedule within the above time frames, we do charge 50% of your scheduled appointment to your credit card or gift certificate. If you choose to cancel or reschedule within 12 hours of your appointment (24 hours for holidays), we do charge the full amount of the appointments scheduled, as we are less likely to be able to fill the time slot your appointment occupied.
We strictly adhere to these policies for the benefit of all of our clients, and appreciate your understanding.
**Appointments made within 24 hours are
automatically subject to cancellation fees**
**NO SHOW NO CALL Are Charged The Full Amount
Of All Scheduled Treatments.**
**We Reserve The Right To Charge Late Appointments
For The Full Value Of ALL Services Booked**
Rapunzel's accepts credit cards, check, and cash.