In order to get the most out of your visit, please

be mindful of the energy you bring with you to the spa ​​

We ask that you please arrive on time for your appointment. As a courtesy to others, please note that if you arrive late, your treatment will still end as scheduled as not to inconvenience those with appointments after yours.

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Below is a list of answers to other general questions about spa etiquette and our spa policies. If you have any further questions, please don't hesitate to contact us.

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Cell Phone Usage :
Please respect others by speaking softly throughout the spa, and please don't forget to turn off your cell phone before entering the spa.

    

Cancellation Policy:

We understand that everyone has things that come up - work, kids, or emergencies. However, Many people do not understand that when we make appointments with you, it is not one-way - our staff is waiting to meet with you as much as you are with them. Other people often want the same times or appointments as you, and we cannot accommodate them due to our prior commitment (to you).​

All appointments must be reserved with a major credit card or valid gift certificate. Because we want to provide each of our clients with a tranquil experience from the moment they schedule their appointment, we are more than willing to cancel or reschedule your appointment if you do so in a reasonable amount of time. We kindly request the courtesy of giving us the following notice for cancellation or rescheduling:​
 

24 hours notice for a single service,
48 hours notice for a package & weekend services,
72 hours notice for a Holiday​
 

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If you cancel or reschedule outside the above time frames, we will charge 50% of your scheduled appointment to your credit card or gift certificate. If you decide to cancel or reschedule within 12 hours of your appointment (24 hours for holidays), we charge the full amount of the appointment scheduled, as we are less likely to be able to fill the time slot your appointment occupies.
We strictly adhere to these policies for our clients' benefit, and we appreciate your understanding.

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*An appointment that is made and canceled within 24 hours is automatically subject to a cancellation fee

* A no-call/no-show is charged the total service of all scheduled treatments.​